Some days I wonder what ever possessed me to do the work I do.
My day job is in a call center talking to people about their benefits and helping them with eligibility. Normal days mean a few calls, some reports to run, and not too much stress. Slow days mean trying to stay awake at my desk.
A bad day makes me want to go home and cuddle with my cat.
I have a true admiration for people who take any type of customer service call. When I have to be he customer I make it a point to try to be polite, mind my manners, and I know at what point they are doing all they can and I need to escalate my issue. There is rarely a time when I don't get things resolved. It's easy enough to do in a calm manner.
Which is why when someone calls for no other reason than to complain and yell I am completely baffled.
Yes, there is an issue. Yes, we will help you. Why isn't that enough? Why must there be all the yelling and comlpaining?
Especially when I explain that I can't work on the issue until I get a chance to call the contact we use at the insurance company?
If I could find the answer to this maybe next I could work on the solution to world peace.
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